TERMS AND CONDITIONS

Effective date: June 1, 2024

This section (together with the documents expressly referred to in it) tells you information about us and the legal terms and conditions that will apply to any contract between us for the sale of our pre owned watches and goods to you. It is important that you read and understand these terms and conditions before you place an Order with us. If there is any term that you do not understand or do not accept, then please discuss this with a member of our Sales team before placing your Order or, if a member of our Sales team is unavailable, contact our Customer Services team by email info@blacklabel.supply

By ordering any of our Goods, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. These terms and conditions only apply to our “consumer” customers. If you are a “business” customer, please ask a member of our Sales Team for the applicable terms and conditions.

​DEFINITIONS

When the following words are used anywhere in these Terms, they will have the meanings set out below: Event Outside Our Control: is beyond reasonable control as set out in this document. Goods: the watch, watch winder, watch accessory or other goods that we are selling to you as set out in the Order. Order: your order for the Goods. Paperwork: If available, all original paperwork will be provided. Paperwork does not include the user manual or any service history papers unless available.

​TERMS

The terms and conditions set out in this document. Black Label Supply, we, us, our: (registered in England and Wales with company number 12996936). Website: the website at the domain www.blacklabel.supply Work: servicing, refurbishment, battery replacements, testing, links (addition or removal) and/or other work as applicable. Working Days: a day other than a Saturday, Sunday or public/bank holiday in England.

​CLAUSE HEADINGS SHALL NOT AFFECT THE INTERPRETATION OF THESE TERMS.

A reference to writing or written includes e-mail.

Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

OUR CONTRACT WITH YOU

Our Goods are age restricted. By placing an Order for the Goods, you are declaring that you are 18 years of age or over.

You can check and amend any errors before submitting your Order. Please take the time to read and check your Order at each page of the Order process.

​When you submit an Order, your Order represents an offer to us to purchase the Goods. This does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 2(d).​

If we accept your Order, we will confirm our acceptance by sending you an e-mail ( Order Confirmation). The contract between us will only be formed when we send you the Order Confirmation. Any Goods forming part of the same Order which we have not confirmed in the Order Confirmation do not form part of that contract.

All Goods shown on our Website are subject to availability. If we are unable to supply you with the Goods (for example, because the Goods are no longer in stock), we will let you know by telephone or by e-mail and we will cancel your Order. If you have already paid for the Goods, we will refund you the full amount within 5 Working Days of cancellation (unless we reasonably suspect a fraudulent card payment, see clause 16).

In some instances a non-manufacturer strap may be fitted to a watch.

On occasion the Goods displayed for sale on our Website will not be available for dispatch until Work has been completed (for example, the Goods may be with a manufacturer undergoing a service or awaiting parts at the time your Order is made). We will let you know prior to acceptance of any Order if this applies to your Order.

We endeavour to complete the Work within a reasonable period of time and meet any anticipated completion dates where given.

All Goods will remain available for sale on our website until you have paid the balance in full, irrespective of any third party finance application made by you.

The images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images.

The packaging of the Goods may vary from that shown on images on the Website.

We cannot guarantee that boxes and/or other packaging supplied are authentic.

PRICE AND PAYMENT

The price of the Goods will be set out in your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.

The prices quoted on our Website are in Pounds Sterling. Payments must be made to us in Pounds Sterling and any refunds will only be issued by us in Pounds Sterling. We do not accept liability for fluctuations in the exchange rate, which may affect any refund if you are based outside the UK.

The price quoted includes VAT (or similar sales tax) at the prevailing rate. If the rate of VAT changes between the date of your Order and the date of dispatch, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

The price of the Goods excludes delivery costs. Our delivery charges will be notified to you pursuant to clause 4(c) and will be added to total amount due and shown in the Order Summary page of our Website before you place your Order.

It is always possible that some of the Goods we sell may be incorrectly priced. We will normally check prices before we dispatch the Goods so that where the Goods’ correct price is less than the price stated on our Website or in your Order, we will charge the lower amount. If the Goods’ correct price is higher than the price stated on our Website or in your Order, we will contact you as soon as possible to inform you of this error and we will give you the option of either continuing with your Order for the Goods at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you and you do not respond to our e-mail in relation to the pricing error within 5 Working Days, we will treat the Order as cancelled, notify you by e-mail and refund any sums already paid within 14 days of the date your Order is cancelled (unless we reasonably suspect a fraudulent card payment, see clause 16).

​You must make payment for the Goods at the same time as placing an Order, unless we agree otherwise, and in any event we must receive full and cleared funds prior to dispatch of the Goods. Unless we notify you otherwise, we can accept payment by the following methods if you are based in the UK:

CREDIT & DEBIT CARDS

Payments must be 3D secure.

BANK TRANSFER

We accept payment by CHAPS, BACS, faster payment (same day) transfers or international transfers. We will advise you of our account details prior to accepting any Order;

PART EXCHANGE

Where your purchase of the Goods also involves your sale of a watch, we can accept your current watch as part payment towards the Goods. You will be advised of the part exchange allowance we attribute to your watch before your Order is confirmed. Where your part exchange allowance exceeds the purchase price of the Goods, we will issue you with the appropriate credit by bank transfer. Where your part exchange allowance is less than the purchase price of the Goods, you can pay the outstanding balance using another method listed above.

OUR SELL YOUR WATCH TERMS & CONDITIONS ALSO APPLY

If you are based outside the UK, you must pay for the Goods by an international bank transfer.

The Order Summary page of our Website will give you a breakdown of the price of the Goods, our delivery charges and any credit card surcharges and will display a total amount payable.

If we agree that you can pay by way of an initial deposit and if after paying the initial deposit for the Goods we do not receive the balance payment in full and cleared funds within 14 days of our receipt of the deposit payment from you, then we reserve the right to cancel your Order and relist the Goods for sale on our Website. We will give you at least 3 days’ notice by e-mail before we do this and we will refund your deposit within 14 days of the date your Order is cancelled (unless we reasonably suspect a fraudulent card payment, see clause 16).

DELIVERY

Delivery dates will vary depending on the availability of the Goods, Work required and your address. Prior to accepting your Order, we will contact you with an estimated delivery date. All dates quoted by us for dispatch and delivery of the Goods, though given in good faith, are estimates only and in exceptional circumstances delivery may take up to 2 months from acceptance of your Order. Occasionally our delivery to you may be affected by an Event Outside Our Control. Please see clause 15 for our responsibilities when this happens.

​We cannot deliver the Goods to the following countries (the ‘Excluded Countries’): Afghanistan; Angola; Cuba; Ethiopia; Iran; Iraq; Lebanon; Liberia; Libya; Myanmar; Nicaragua; Nigeria; North Korea; Rwanda; Sierra Leone; Somalia; Sudan; Syria; Uganda; Zimbabwe; and countries comprised by the former territories of USSR or the Federal Republic of Yugoslavia and/or the Republic of Serbia.

Delivery charges will be shown in the Order Summary page of our Website or otherwise notified to you by a member of our Sales Team before you place your Order and vary depending on your address and the weight of the parcel. Deliveries to addresses within the UK will cost £12.00 (unless a different amount is given in the Order Summary page). If you are based outside the UK, we will advise you of our delivery charges before your Order is confirmed.

​Deliveries within the UK are made using the Royal Mail’s Special Delivery™️ service. Deliveries outside the UK are made using either DHL or Fedex. We will not be liable for any delay in delivery of the Goods that is caused by an Event Outside Our Control or your failure to provide us with adequate delivery instructions.

​A signature is needed for receipt of the Goods by an adult (aged 18 years or over) at the delivery address (whether yourself or a member of your household). If no-one is available when the carrier attempts delivery, the carrier may leave a calling card for you to re-arrange delivery at a more convenient time. Alternatively, you may need to collect the Goods from your local delivery office provided you can produce adequate proof of identity. Any parcel that has been damaged or tampered with should not be signed for and delivery should be refused.

​We will deliver the Goods to the delivery address given in your Order. If you pay by debit or credit card, the Goods must be dispatched to the billing address of the card holder, though we will use reasonable endeavours to send the Goods to a work address where requested provided you comply with our dispatch department’s reasonable instructions (as an anti-fraud measure).

​Goods may be collected from our offices but by appointment only for security reasons. A weekend appointment must be confirmed by 5 pm on the previous Working Day. You acknowledge that we will not be liable for losses you incur including travel costs if you travel without making an appointment in advance.

​Delivery of the Goods will be completed when we deliver the Goods to the address given in your Order or when the Goods are collected from our offices (by you or your representative).

If you arrange for another courier to collect the Goods, delivery will be completed when the Goods are collected from our offices. This means that we will not be responsible if the Goods are lost or damaged in the course of transit.

​The Goods will be your responsibility from the completion of delivery.

You own the goods once we have received payment in full.

​CUSTOMS

If you are based outside the UK, you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the Goods. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your Order, you should contact your local tax or customs office for further information.

​MANUFACTURER WARRANTY

Some of the Goods we sell come with a manufacturer’s warranty. For details of the applicable terms and conditions, please refer to the Paperwork provided with the Goods or to the manufacturer’s website.

As a consumer, a manufacturer’s warranty is in addition to your legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from the Citizens’ Advice Consumer Service (website www.adviceguide.org.uk or call on 03454 040506).

​WATER RESISTANCE

Where your Order for Goods includes a wrist watch, you should be aware that water resistant Watches are not fully waterproof. For example, Watches advertised as water resistant to 30 metres (100 feet/3 ATM) can only withstand splashes. All Watches sold by us are subject to our categorisation as detailed in the glossary available on our Website.

All our Watches are tested prior to sale to ensure that the advertised water resistance is accurate. You acknowledge and accept that we will not replace seals and/or gaskets or other parts if the Watch passes our tests before dispatch.

Waterproofing (or “water resistance”), are described either in meters, or in bars (1 bar = 10 m = approx. 33 ft). It is important to note that the indication of the degree of water resistance in meters is a technical norm which does not correspond to an exact depth. “Water-resistant to 10m” does not mean that the watch can be worn to this depth, rather it indicates that the watch will resist pressure equivalent to a static immersion up to 10m deep. The wearer’s movements (diving, jumping, swimming, etc) as well as the force of the water (shower jets, river currents, waterfalls, etc) can considerably increase the pressure.

Where your watch is certified as Water Resistant its water-resistance is ensured by a series of seals. Before any contact with water, it is essential to ensure that the crown and pushers of your watch are pushed in or screwed down, depending on model. When your watch is under water, do not activate the push-pieces for the chronograph function, the minute-repeater or the second time zone. After swimming, make sure to rinse your water-resistant watch in fresh water so as to neutralise the potentially corrosive effects of sea-water or chlorine. The water-resistance seals of your certified Water Resistant watch undergo natural deterioration due to ageing. It is therefore recommended that you have a regular water-resistance check performed once every year if your watch is worn during sporting activities or frequently comes into contact with water, or once every two years when worn in normal conditions. Never try and open the case yourself. In the event of water or condensation appearing under the glass, take the watch as quickly as possible to an authorized maintenance centre to prevent further damage.

​BRACELETS SIZES

Given the nature of our Goods, bracelet sizes may vary as they are not always supplied to us with a full accompaniment of links. A bracelet size will be requested from you before your order is dispatched or taken from a part exchange and we will endeavour to size the watch to the requested size. Where a watch is advertised as having seals intact the bracelet will not be adjusted. Where the size exceeds our standard size, links will be supplied at your cost or at our discretion. If no bracelet size is given any additional links will be chargeable.

​PAPERWORK DATE

If the Goods are sold with Paperwork, the age of the Goods is calculated from the date given on the Paperwork, which is when the Paperwork is officially stamped by the authorised dealer (‘Age’). You acknowledge that the date of manufacture may be significantly earlier than the Paperwork date.

If the Goods are sold without Paperwork, it can be difficult for us to calculate the Age of the Goods, particularly for vintage Goods. While the Age has been given in good faith (calculated by reference to the serial number if reasonably practicable, owner information or other indicators), you acknowledge that the Age of the Goods listed on the Website is an estimate only.

If the Goods are sold without Paperwork, no representation or warranty, express or implied, is made by us in relation to the accuracy of the Age of the Goods.

​FAULTY GOODS

We are under a legal duty to supply you with products that are in conformity with the contract.

You must inspect the Goods as soon as reasonably practicable after delivery and you must inform us promptly if the Goods are faulty or not as described (‘Faulty’) upon delivery or if you discover faults later.

You must take reasonable care of the Goods and you must return any Goods that are Faulty (including Paperwork, links, user manual, service papers and box as applicable) promptly and within 14 days of advising us of the relevant Faulty Good.

On confirmation by us following inspection and/or testing that the Goods were Faulty on delivery and provided you were not made aware of the relevant fault at the time of purchase of the relevant Good, you will be entitled to the following remedies:

You may ask us to refund your payment less any reasonable deduction in accordance with clause 11(v) for loss of or damage to Paperwork if the relevant Goods (including Paperwork, links user manual service papers and box as applicable) are returned within 30 days of delivery;

You may ask us to replace the Goods, though you acknowledge that given the nature of the Goods that we sell, we may not be able to source a suitable replacement, and we are under no obligation to replace the Goods where this impossible or imposes costs on us that are unreasonable, taking into account, amongst other things, the value which the Goods would have if they conformed to the contract of sale and the significance of the lack of conformity, in which case your remedy will be limited to either a refund or repair subject to the terms set out in this clause 11;

You may ask us to repair the Goods, though we are under no obligation to repair the Goods where this is impossible or imposes costs on us that are unreasonable, taking into account, amongst other things, the value which the Goods would have if they conformed to the contract of sale and the significance of the lack of conformity, in which case your remedy will be limited to either refund or replacement subject to the terms set out in this clause 11; or

If we are unable to repair or replace the Goods after one or more attempts, you may ask us to refund your payment less: a) any reasonable deduction in accordance with clause 11(v) for loss of or damage to Paperwork; and b) any reasonable deduction for wear and tear through use which will not exceed £90 (which equates to the cost of a refurbishment) if the relevant Goods (including Paperwork, links, User Manual Services papers and box as applicable) are returned after 6 months of delivery.

All refunds payable under this clause 11(d) shall be paid 14 days of the Goods (including Paperwork, links user manual service papers and box as applicable) being returned to us following your election to receive a refund.

You acknowledge that the Paperwork (where supplied) substantially increases the value of the Goods and that its absence or damage will affect the value of the Goods. If you return the Goods with missing or damaged Paperwork, we will make a reasonable deduction to the sum refunded to you not exceeding 25% of the purchase price.

We reserve our rights to reduce any remedies under clause 11(d) if Paperwork is missing or damaged. Return postage, packaging and insurance will be your responsibility and you must follow our reasonable instructions. We recommend you use a tracked mail system and retain proof of postage. You must insure the Goods to their full value. You must ensure that you pack the Goods appropriately to prevent damage during transit.

If your Goods are Faulty on delivery and you are based within the UK, we will refund your reasonably incurred return postage costs provided you comply with our reasonable return instructions and you provide us with a copy receipt.

If your Goods are Faulty on delivery and you are based outside the UK, we will refund your reasonably incurred return postage costs to a maximum of £12 (although this may be reviewed on a case by case basis) provided you comply with our reasonable return instructions and you provide us with a copy receipt.

Given our reliance at times on third parties and a world-wide shortage of watchmakers, you acknowledge that a reasonable time for completion of a repair may extend to several months for Events Outside Our Control, for example where manufacturer involvement is necessary to carry out the repair (including in the sourcing of parts).

If you buy several Goods from us as part of the same Order, and only some of these Goods are Faulty, you may return the Faulty Goods in accordance with this clause 11, but this does not entitle you to return other Goods which are not Faulty.

To discuss a problem with your Order, please contact the sales advisor that dealt with your Order or alternatively you can contact our Customer Services team by telephone or by e-mail.

As a consumer, you have legal rights in relation to Goods that are Faulty. Advice about your legal rights is available from the Citizens’ Advice Consumer Service (website: www.adviceguide.org.uk or call on 03454 040506). Nothing in our Terms will affect your legal rights.

We do not offer any refunds unless we have sold you something that is either a) faulty or b) is not what we have claimed to have sold you.

​RETURNS

Watches: We do not offer any refunds unless we have sold you something that is either a) faulty or b) is not what we have claimed to have sold you. Personal Shopping: We do not offer any refunds unless we have sold you something that is either a) faulty or b) is not what we have claimed to have sold you. Tickets: Please note, all tickets and events that are purchased through Black Label Supply Ltd are non-refundable.  If you are unable to attend, we will put the tickets on re-sale for you and reimburse you once they have sold. Charters: Terms specified on each contract signed by both parties. 

​WHEN SELECTING YOUR PURCHASE

If your credit note exceeds the purchase price of the stock item, no change will be given for the unused portion of the credit note. If you have a valid reason to return this item, another credit note will be issued to the value of the original credit note.

Where your credit note is less than the purchase price of the stock item, you must pay the outstanding payment balance. If you have a valid reason to return this item, another credit note will be issued for the original credit note amount and only the outstanding payment balance will be refunded back in the manner in which it was originally paid.

It is important to keep your original credit note safe as copies will not be accepted. The credit note must be presented prior to the point of purchase in order for the stock item to be collected or shipped.

​OUR RIGHT TO CANCEL

We may have to cancel an Order before the Goods are delivered, for example, due to an Event Outside Our Control or the unavailability of stock. We will contact you as soon as possible if this happens.

If we have to cancel an Order and you have made any payment in advance for Goods that have not been delivered to you, we will refund these amounts to you within 7 Working Days (unless we reasonably suspect a fraudulent card payment, see clause 16).

​OUR LIABILITY

We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purposes, and we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Subject to clause 14 (c), we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with a failure by us to comply with these Terms.

Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the exclusion at clause 14(b) may not apply to you, provided always that we will not be responsible for any incidental or consequential loss that is not reasonably foreseeable to both you and us when we entered into the contract. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

Subject to clause 14(e), our total liability to you in respect of all losses arising under or in connection with the sale of the Goods, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall (to the fullest extent permissible by law) in no circumstances exceed the purchase price paid for the Goods by you.

Nothing in these terms shall limit or exclude our liability for any liability for which it would be unlawful for us to exclude or restrict liability (including but not limited to: (a) death or personal injury caused by our negligence; (b) our fraud or fraudulent misrepresentation; and (c) any breach of the terms implied into contract by the following sections of the Consumer Rights Act 2015: sections 9 and 34 (satisfactory quality); sections 10 and 35 (fit for purpose); sections 11 and 36 (as described); sections 12 and 37 (conformity to pre-contract information); section 13 (match sample); section 14 (match model); section 15 (installation); section 16 (non-conforming digital content); sections 17 and 41 (trader right to supply); section 28 (delivery) and section 29 (passing of risk)).

​EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by Events Outside Our Control. This does not affect your legal rights.

An Event Outside Our Control means any act or event beyond our reasonable control including Acts of God, collapse of buildings, fire, flood, severe weather, explosion, accident, war, act of terrorism, industrial dispute (not involving our employees), acts of local or central government or other competent authorities, interruption or failure of utility services, interruption or failure of our Website or IT system caused by third parties, or delays or non-performance caused by third parties including manufacturers, banking providers, the Royal Mail, DHL or Fedex.

​FRAUDULENT PAYMENTS

If we reasonably suspect a fraudulent payment by debit or credit card, then we will not dispatch any Goods and we will not carry out any refunds until authorised by our bank.

​PROMOTIONS

If you wish to make an Order further to a promotion, please take the time to read and understand our Promotions terms and conditions.

​PRIVACY

We only use your personal information in accordance with our Privacy Policy. Please take the time to read and understand our Privacy Policy as it includes important terms which apply to you.​

ENTIRE AGREEMENT

These Terms (together with the documents expressly referred to in it) constitutes the entire agreement between you and us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between you and us, whether written or oral, relating to its subject matter.

​COMMUNICATIONS BETWEEN US

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail to info@blacklable.supply or Black Label Supply Ltd 22 Viga Road London N21 1HJ. We will confirm receipt of this by contacting you in writing, normally by e-mail.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you have given us.

​WAIVER

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms and, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

​SEVERABILITY

If any court or competent authority decides that any of the provisions or paragraphs of these terms and conditions or any provisions of a contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

​THIRD PARTY RIGHTS

Except as expressly provided, this contract is between you and us. No one other than a party to this contract shall have any right to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

​OUR RIGHT TO VARY THESE TERMS

We have the right to revise and amend these Terms from time to time.

You will be subject to the terms and policies in force at the time that you place your Order with us, unless any change to those terms or policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those terms or policies before your Order is accepted by us (in which case we have the right to assume that you have accepted the change to the terms and policies by proceeding with your Order).

​TRANSFER OF OUR RIGHTS AND OBLIGATIONS

We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

​GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms or its subject matter or formation (including non-contractual disputes or claims).

Although you agree that these Terms are governed by and construed in accordance with the law of England and Wales and that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.

​OUR DETAILS

Black Label Supply is a trading name of Black Label Supply Limited, whose registered office is at 22 Viga Road, London and registered in England & Wales under company registration number 12996936.

As a consumer, nothing in these Terms will affect your legal rights.

TICKETS TERMS AND CONDITIONS

Since event tickets are purchased in a free and fluctuating market, prices are subject to change at any time. For up-to- date, current prices please contact us.

Black Label Supply reserves the right to provide ticket upgrades at no extra cost to the client.

All our quotes for tickets are per person (unless otherwise stated), and assume tickets are being bought in pairs.

For odd numbers or larger groups, different prices may apply, particularly for more popular events.

Please note that for groups (4 or more), in certain circumstances we may only be able to accommodate your ticket request by splitting the group into separate rows. If you do not wish to proceed with your order unless your group is sat together in a consecutive line of seats on the same row, you must make us aware of this. We will then be able to advise as to whether it is possible to seat your group together.

Please note that all ticket purchases are final and Black Label Supply retains absolute discretion in the issuing of refunds.

Some events may require clients to submit guest names in advance. There is usually a deadline for guest name submissions. Black Label Supply will inform our clients of the need to submit names and it is the responsibility of the client to provide these prior to the deadline. Failure to do so may result in the client forgoing their ticket without being refunded.

Black Label Supply will not be responsible for event postponements or event cancellations of any kind. This includes changes in event dates, event time, venue change and weather conditions. Where an event is cancelled, clients are required to retain their original tickets where an event is subsequently rescheduled by event organisers. Alternatively, where the event is cancelled with no rescheduled date, clients are required to return their original tickets to Black Label Supply Ltd.

In the highly unlikely event that we receive a claim that a client of ours was refused entry on the door of an event, we will not offer compensation unless proof can be provided, i.e. written evidence from the venue of the refusal alongside the original unused tickets. Please note that we have never received a claim for refused entry that has been supported with any evidence from either the client or the venue.

Black Label Supply is an independent, privately owned company engaged in the service of finding and providing tickets for admission to events worldwide.

Black Label Supply is not affiliated with any box office.

Some events maybe be sold at higher rates than the face value.

Payments for tickets will be accepted by "Black Label Supply". Your account will be debited immediately. Your order is confirmed once payment has been received.

All payments will be taken in GBP. This will also appear on your credit card statement. Your statement will read BLACK LABEL SUPPLY. By visiting, using or ordering from us, you expressly agree to be bound by the following terms and conditions and to adhere to these terms and conditions and all applicable laws and regulations governing this web site. If you break these terms and conditions, Black Label Supply reserves the right to prevent your future use of our web site, cancel your request, and/or take appropriate legal action against you. If you have any questions regarding our terms please email us at tickets@blacklabel.supply.

THE PROVISION OF ENTERTAINMENT PACKAGES AND RELATED HOSPITALITY SERVICES BY BLACK LABEL SUPPLY ARE EXPRESSLY CONDITIONED UPON THE BOOKING TERMS AND CONDITIONS SET FORTH BELOW (ALSO REFERRED TO AS THE "CONTRACT"). ANY TERMS AND CONDITIONS PROPOSED BY YOU IN ADDITION TO, OR IN CONFLICT WITH THESE BOOKING TERMS AND CONDITIONS ARE EXPRESSLY REJECTED BY BLACK LABEL SUPPLY.

1. THE CONTRACT

These Booking Terms and Conditions shall constitute a binding agreement and contract between you, your company and Black Label Supply; you accept the terms and conditions of this contract when you confirm the requirements of your order in writing, by either a booking form, letter, email, purchase order or facsimile. This contract shall be governed by the laws of England and Wales, without regard to conflict of laws of principle; it shall be enforced exclusively in the appropriate court and you specifically agree to accept such jurisdiction and waive any objections to England and Wales jurisdiction over you; if any provisions or portion of a provision is held to be invalid, illegal or enforceable, such provisions will be enforced to the maximum extent permissible so as to effect the intent of the parties, and the validity, legality and enforceability of the remaining provisions shall not be effected or impaired in any way; if any legal proceedings of any nature are brought by Black Label Supply because of breach of or to enforce or interpret any of the terms of this contract, Black Label Supply shall be able to recover from you its reasonable solicitor’s fees and other associated costs; this contract, together with the description of services provided by Black Label Supply on its invoice, constitutes the entire agreement between the parties and replaces and supersedes all agreements, promises or understandings, whether written or oral, and cannot be modified unless in writing and signed by the General Manager of Black Label Supply.

2. CONSEQUENCES OF FAILURE TO PAY

If payment is not received at the time of booking, this will be in breach of the contract by the client entitling Black Label Supply to treat the contract as at an end, and re-allocate the corporate hospitality facilities, bookings and/or tickets without informing the client. In the case of Black Label Supply treating the contract as at an end, Black Label Supply shall be entitled to retain all sums already paid by the client. The balance, if any, of the total booking cost shall become immediately payable by the client to Black Label Supply. This is without prejudice to Black Label Supply rights to claim damages from the client in respect of any loss suffered by Black Label Supply.

3. CANCELLATIONS OR VARIATIONS BY THE CLIENT

All Sales are final. Black Label Supply will purchase and/or reserve tickets on-behalf of the customer. When such a purchase and/or reservation is placed, we will then make a financial outlay to source the tickets. At this point, no refunds will be made. In situations where a ticket has not either been purchased and/or reserved, then a refund will be considered and whether or not a refund is made will be subject to the absolute discretion of Black Label Supply. Each case will be dealt with on its own personal merits. We normally only refund in special situations.

3a. CANCELLATIONS DUE TO AN EVENT 'FORCE MAJEURE' 

The Company shall not be liable for any cancellations, failure or delay in the performance of the Contract with the Client for the period that such cancellations, failure or delay is:

      (a) Beyond the reasonable control of the Company;

      (b) Materially affects the performance of any of the Company’s contractual obligation to the Client;

      (c) Could not have reasonably been foreseen or provided against.

Examples of events Force Majeure include but not limited to:

      (a)  Act of God such as but not limited to, fires, explosions, earthquakes, drought, floods, pandemics.

      (b) War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, rebellion, revolution, act of terrorism, serious threat of terrorism.

   - If your event has been rescheduled – your ticket will be valid for the rescheduled date

   - If your event has been cancelled and not rescheduled – you will be credited a voucher for the full amount.

   - If your event has been rescheduled and you cannot, or do not wish to attend then your tickets(s) will be put on resale

4. REFUND POLICY

Please check tickets as mistakes cannot be rectified at a later date. Where Black Label Supply has either purchased and/or reserved tickets, then at this point no monies will be refunded. In all other cases, if Black Label Supply decides to exercise its discretion and allow a refund, then you will be refunded the full amount minus a 25% administration fee. If an event is postponed for any reason, all tickets will be valid for the rescheduled date. For football matches, please be aware that games may be rescheduled at short notice due to television/domestic and or European cup commitments. All purchases are final, and as such no refunds will be made.

ALTERATIONS TO ADVERTISED PACKAGES

Every reasonable effort will be made to adhere to the advertised packages and events, but any package may be altered or omitted or dates changed for any cause which Black Label Supply at its absolute discretion, shall consider to be just and reasonable. Black Label Supply has the right to change the prices in force at any time. When such price is more than advertised, the difference must be paid before services are rendered. If Black Label Supply increases the price; the client shall be entitled to cancel the booking by giving written notice to be received by Black Label Supply within seven (7) days of the announcement of the change. In this event, the client shall be entitled to a full refund of any invoice or part invoice paid. All packages and bookings offered are subject to availability.

DOWNGRADING OF TICKETS

In the unlikely event that a ticket and/or reservation to an event needs to be downgraded, then such a downgrade will be accepted by the original purchaser and in such circumstances Black Label Supply will refund the difference between the ticket actually supplied and that originally purchased and/or a full refund will be given.  The decision to downgrade a ticket will be left to the absolute discretion of Black Label Supply and where this discretion is exercised, Black Label Supply will not be held liable for any loss, save for the refunds particularised in this clause.

5. TAXES AND OTHER CHARGES

You agree to pay all sales tax or any other taxes, stamp duty fees or charges payable by Black Label Supply relating to and/or in connection with the supply of services pursuant to this agreement. 

6. PAYMENT OF ADDITIONS OR EXTRAS FOR A CLIENT

All accounts for services and goods provided at any event, which are not included in the inclusive booking cost, are due for payment within seven (7) days of the invoice date.

7. LIABILITY AND INDEMNIFICATION

(a) Black Label Supply makes no warranties, and specifically disclaims any liability for any services provided by third parties; you agree to waive any liability against Black Label Supply for the actions, whether negligent or intentional, of any third parties. Black Label Supply agrees to act only as your agent and you agree to accept all liability associated with the delivery or use of services or goods provided under this contract, you agree to defend and indemnify Black Label Supply against any and all damages, awards, penalties, or other liabilities of any nature whether the result of your intentional acts of negligence, Black Label Supply negligence, or the intentional acts or negligence of third party persons. (b) In any event, Black Label Supply shall not be liable for death or personal injury suffered by the client or their guests arising out of the booking. The limitations of liability shall also extend to any loss or damage sustained by property or belongings of the client or any guest or for further costs, damages or expenses incurred or suffered by the client arising out of the booking. (c) Black Label Supply will not be liable for any cancellation of or alteration to the booking or any loss or damage to the client arising out of circumstances beyond its control including but not limited to any act of God, natural disaster or act of terrorism.

8. CONFIDENTIALITY PROMISE

The personal information you provide to us when using the Web Site, such as your name, postal, e-mail address, card details or telephone number will be kept confidential and used to support your relationship with Black Label Supply to notify you of special offers, updated information and new products and services. We do not disclose any information we collect to third parties.

9. RESELLING

Please note we operate in a free and fluctuating market. If you are unable to use your tickets and instruct us to try and resell them, it may be that the return is less than you purchased them for.  We cannot be held accountable for the tickets decreasing in value or if the tickets do not sell successfully.

10. DELIVERY

Tickets are dispatched using secure post and couriers.

Black Label Supply will endeavour to dispatch tickets as soon as possible and in normal circumstances delivery should be within 3 – 5 days before the event. However, we are not able to specify exact dates and delivery of tickets could be as late as the day of the event.

In a situation that tickets have not arrived 24 hours before the event please refer back to your point of sale.

CONTACT FORM

Use this form to send us a message, and a member of our team will get back to you as soon as possible.

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